I was very surprised to note that we haven’t ever talked about SurveyMonkey on this blog considering I use this tool pretty much every day. We couldn’t do our jobs at LHL without knowing what you, the users, need from us. We have lots of ways to get that information but SurveyMonkey is at tool we use to both gather the information and keep track of it.
We have had a library SurveyMonkey account since 2006 and have more than 250 surveys. There are several plan options.We started with the Basic (free) plan, moved up to Select pretty quickly and now are Gold customers. While everyone at the library has access to the surveys and results, we haven’t found that to be a problem. Especially since you can group them and view your surveys separately. There is a new Enterprise solution that might be better if you don’t want everyone to have access to everything.
Typically, I create a survey, either from scratch or from an existing survey, though there are lots of templates to edit and use. The templates are both business and non-profit focused and can be edited to fit your needs. We usually create a weblink that we embed on our website or send via email. It is actually very easy to use, though if you are new to creating surveys you might want to plan a bit with the question types to determine how best to ask your question.
We use this tool to solicit information from a target group, for example a survey of faculty on resources or to do a class evaluation. We also have surveys that we’ve created for our staff to use to track information from users or about things that have happened. Data is presented in a variety of ways and can be downloaded and shared.
There are some other tools out there, Google Forms as an example, but I highly recommend SurveyMonkey.